Frequently Asked Questions Question: What Happens If I Have A Complaint? Answer: We do pride our work and consider ourseves experienced in what we do and they way we make our clients aware of it. However, things may not always go to plan for various reasons. In the case where you may feel things could have gone in a different way, we will appreciate you informing us in writing by email to "firstname.lastname@example.org". Any issues pointed will be considered and solution will be offered in the following priority: Redo part or completely the floor sanding service at no additional charge Offer alternative solution to the selected service Cancel the order and allow the client to select another supplier for the service.